Account rules at Casiny Casino

Playing at Casiny Casino means accepting a short set of account obligations before any deposit or bonus claim goes ahead. These rules apply to every registered player and are checked as part of our standard account controls.

• Minimum age of 18 to register or hold an account, with no exceptions.
• One account per player; duplicate accounts are not permitted.
• Identity, address and payment checks can be required before a withdrawal is released.
• Our welcome offer rules currently limit eligibility to players in Australia and New Zealand, subject to current terms and local law.
• Play is not available to residents of a defined list of restricted countries and territories, including several listed in our terms.
• A minimum deposit of AUD 20 / NZD 30 applies specifically to qualify for the welcome bonus offer.

Signing in and recovering account access is handled through the standard log-in page, where password resets follow the same identity checks.

Prohibited conduct and bonus clauses

Our terms set clear boundaries around how bonus funds may be used and what counts as misuse of an offer. Bonus funds carry a 40x wagering requirement, while winnings from the welcome free spins carry 0x wagering, meaning those winnings are not subject to further turnover before withdrawal.

Bonus clause limits

A maximum bonus bet of 25 account-currency units applies while wagering a bonus, and placing a larger bet can void the bonus under our policy. The maximum win attributable to the welcome bonus is capped at 10,000 account-currency units, and winnings from the welcome free spins are capped separately at 500 account-currency units. Bonus funds and the related free spins expire by default after 7 days, though welcome spins must be activated within 3 days of qualifying and any resulting winnings remain valid for 7 days. Full mechanics of how turnover is counted are set out on our wagering requirements page.

Conduct and eligibility

Our bonus eligibility rules are scoped to Australia and New Zealand players and are subject to local law. Players who wish to manage their account activity can apply deposit limits or self-exclusion at any time, described further on our self-exclusion page.

The figures below summarise the stated conditions that most often affect an account under our terms.

Taken together, these numbers show that the main constraints sit around how a bonus is wagered and how much can be withdrawn in a given month, rather than around deposit size itself.

Withdrawal and payment conditions in our terms

Our terms set a minimum withdrawal of EUR 10 or the currency equivalent under terms clause 8.1. A separate rule applies an 8% withdrawal fee unless a player has wagered at least 1x their deposited funds since the last withdrawal, with a minimum turnover threshold of EUR 4 equivalent; this deposit turnover is distinct from any bonus wagering requirement and applies even to players who did not claim a bonus.

Monthly withdrawal limits are set at EUR 10,000 equivalent, reduced to EUR 5,000 equivalent per month where the account balance stands at 10 times or more of total deposits made. Deposits and withdrawals are processed only through Visa and Mastercard, detailed further on our payment methods page.

We reserve the right to request identity, address and payment verification before releasing any withdrawal, in line with standard know-your-customer practice. Players can review the full picture of how our rules fit together, from games to payments, on our overview page.